FAQs

PRODUCTS
- What lights do you recommend for indoor/outdoor decoration?
- Hi there, please kindly check our category "INDOOR LIGHTS" and "OUTDOOR LIGHTS" for more details. Meanwhile, please know that outdoor lights can be used indoors. But indoor lights are not suggested to use outdoors due to the durability.

- Can I put your IP44 string lights in the water for a long time?
- IP44 LED lights are resistant to dust and moisture to a limited extent. You can use them in the bathroom or outdoors. But it doesn't mean it's waterproof. So putting lights in the water for a long time is not suggested.

 

ORDERS
- Can I cancel/amend the order?
- Yes, you are able to cancel/amend the order before shipping. Please contact our support team at support@ollny.com for help. But sorry you can't cancel/amend the order after shipping.

- Do you provide special discount for large orders?
- Yes, we offer wholesale price for large orders. Please check our "Cooperate Purchase" for more details.

- What should I do if I receive a wrong item?
- We strive to deliver the right item to you but we can't guarantee 100%. If you received a wrong item, please feel free to contact us through "Returns and Refunds". We'll solve the problem for you asap.

 

SHIPPING
- What shipping do you use for orders on ollny.com?
- We mainly adopt Amazon shipping, including Standard Shipping, Expedited Shipping and Priority Courier Shipping.

- What should I do if the parcel get lost halfway?
- We strive to guarantee every parcel is delivered to the right address but accident can't be avoided. If your parcel is lost halfway, please feel free to contact us through "Returns and Refunds". We'll solve the problem for you asap.

- What should I do if I want to return the parcel?
- Please fill out our return form in "Returns and Refunds". Our support team will contact you asap and provide more return details.