30-Day Return for Any Reason

• Ollny provides 30-day money-back guarantee for all customers and all reasons. 
• Returns are subject to a 10% re-stocking fee, except for manufacturer defects.
• Customers are responsible for shipping costs to return non-defective products.
• Items sent back to us without first requesting a return will not be accepted.

12 Months Guarantee

Ollny provides 12 months guarantee for all customers. If the product is still within the guarantee period and under the warranty coverage, we'll get you a new replacement or repaired.

Warranty Process

• Sufficient proof or purchase must be provided.
• A description of the defect and visible proof must be provided in order to issue a warranty claim.
• After applying for warranty, Ollny will reply within 48 hours.
• Get you a new replacement or repaired.

Valid Proof of Purchase

Order number or invoice from Ollny online store / Ollny amazon stores / Ollny authorized resellers:

Not Covered Under Warranty

• Products without sufficient proof of purchase
• Improper storage
• Acts of God
• Lost or stolen products
• Any modification to the product
• Free products
• Purchases from unauthorized re-seller

Other Instruction