6 Watts. The plug in christmas lights powered by 29V low voltage plug are safe to touch.

There are three different drop lengths, 30cm/0.98ft, 50cm/1.64ft and 70cm/2.3ft.

It depends on the type of your lights, Ollny Christmas lights with remote control which has "+" and "-" button can adjust 4 brightness levels: 100%, 75%, 50%, 25%. But Ollny led string lights without remote control or the remote control without "+" and "-" button cannot dim the light.

The wire is thin but durable. Its dimension is about 3mm wide, and less than 1mm thickness. So the whole set is light weight.

For Christmas String Lights, the distance between each light is 10cm/3.93in.

It's about 0.47 x 0.16 inches. These lights adopt an larger light-emitting chip design, which is bright and energy-saving.

They can do all warm white or all multicolored. But they can not do all red, all orange or other single color.

Yes, a simple way is to see if the two string lights have the same twinkle modes, for example, two 8-mode string lights can use a remote control. Please make sure you point the remote at the control box to work.

Yes, you can adjust by remote or the button on control box.

No, if 1 light goes out, the rest will still work.

Please kindly check our category "For Home" and "For Outdoor" for more details.

Yes, you could put them up on a tree, fence, and your porch or anywhere. They are easy to work with. The line is sturdy and waterproof no matter how heavy rain and snow it is outside.

As far as we can suggest, please start from the hook closest to your outlet. Run the string lights across your ceiling to the other side across the length of your ceiling. When you reach a hook, pull the Ollny lights tight and coil the string once around the hook. Continue working in a zig-zag pattern until you've

covered your entire ceiling.

Yes, it will work fine. But it also depends on the type of mood lighting you're looking for and what string lights you choose.

Ollny team recommend 100 led 33ft color changing rope lights, which come with 16 different colors(like blue, red, green, orange, purple, pink, white, etc) and 4 lighting modes to meet various needs.

Ollny decor lights are brighter than competitors and their main function is to bring glowing ambience. And also can bring more sparkles and make your life relaxing. But they are not equal to lighting lamp which is mainly for illumination.

Yes, our lights are used widely such as party or events. Ollny provide different shapes and lengths to meet different needs. Please check "Event Lights" for more info.

They're both nice choices and both can be used indoors and outdoors. Just a kind reminder, USB port is not waterproof so please use it in a dry place.

Ollny provides clear cable and green cable generally. Clear cable matches indoor decoration better while green cable will be more suitable for outdoor decoration. And it also has something to do with personal preferences.

No, there is no blue in Ollny's cool white lights.

No. Ollny lights are made of environmentally friendly material so they don't have any terrible smell.

Typically 9.8 feet. The icicle lights and net lights are longer at 16.4 feet. And it's shown clearly on our page and you could get it yourself on our website.

Ollny net lights can cover about 6.6ft*9.8ft. Please check more details on our product page.

It depends on how tall your tree is. If you are not sure how many string lights to use, you can refer to this blog: How Many Feet of Christmas Lights for a Tree. Or please feel free to contact our customer service for timely and professional assistance.

That would be great to use the plastic hooks that hang from the eaves and hang them that way. Learn more about "How to Put up Christmas Lights on a House".

It depends on the specific model. For Ollny icicle lights, net lights and patio lights, they can be connected together. But for Ollny led string lights and rope lights, they can't be connected. If you are not sure the model you bought is connectable or not, please feel free to contact our customer service. We're always happy to help.

If you want to learn more details, please refer to the blog: Connecting Instructions for the Ollny Icicle Lights & Net Lights.

Sorry you can't cut it because it will affect other part of the lights. We suggest you to measure the length you need and choose the right length of lights.

No, sorry, the color of the ollny lights is already set in the light and the remote.

Yes, the adapter connected to the lights could help you to turn the lights on and off besides the remote.

For USB string lights, they don't have memory function. But for plug-in string lights, no matter you directly unplug the light or press the button on the remote control to off the lights, it will remember the last lighting mode for next use.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

We're so sorry that you are having trouble with your lights. We can definitely help.

It would be helpful to include a photograph/video of the product, and a close up photograph of the product label attached confirming the batch number for our records. And send all details to our support team support@ollny.com. They will get back to you asap.

It's better not to remove the bad one because they are connected together. If you remove the bad one, the others won't work. Please keep calm with their working.

Sorry, it cannot be purchased separately for the time being. If there is any problem with the controller and within the 12-month warranty, please feel free to contact our support team to replace it.

We're so sorry for that. Please contact our customer service for replacement, and they will be back to you in a business day.

Some Ollny outdoor lights have IP44, IP65, and IP67 ratings.

The IP44 rating means they are protected from tools and small wires larger than 1 mm, and they are also protected from water sprayed in all directions.

The IP65 rating indicates protection from total dust ingress and resistance to low-pressure water jets from any direction.

The IP67 rating signifies protection from total dust ingress and the ability to withstand immersion in water between 15 centimeters and 1 meter in depth.

Please note that all indoor use lights are typically rated IP20. Therefore, please reviewing each product description to confirm the specific IP rating.

IP44 LED lights are resistant to dust and moisture to a limited extent. You can use them in the bathroom or outdoors. But it doesn't mean it's waterproof. So putting lights in the water for a long time is not suggested.

The lights are waterproof but the little white control module is NOT waterproof. So please keep it away from water or rain.

Please rest assured that Ollny Led decor lights are with low voltage(29V) and low wattage(6W). So it will not be hot when it turns on and it is safe to touch it.

All the Ollny LED decor lights we sell are designed and manufactured to comply with US regulations. These lights are equipped with an adapter that functions as a transformer, converting the voltage from 110V to a safe and low 29V. Therefore, you can rest assured that Ollny LED decor lights are safe to touch.

However, it is important to note that some of the Ollny patio lights we offer operate at a voltage of 110(120)V. These lights carry a potential risk of electric shock if touched. Therefore, we strongly advise you to carefully read the product specifications and avoid touching high-voltage string lights.

Most of our string Lights is IP44/IP67 waterproof rate, adequately waterproofed and also able to withstand bad weather. Perfectly for outdoor decorations. No fear of heavy rain or snow. But the UL plug is not waterproof, so please keep it away from rain.

Yes. The lights from Ollny's US store can be used in a 110-volt outlet. 

If you notice that the voltage is mentioned as 29V in the product description, there's no need for concern. Our plug includes a built-in voltage converter that effortlessly transforms the high 110V voltage to a low 29V voltage for power supply.

It is recommended to use some cylinder shaped items to roll them up and them put them in a dry place.

If you want to learn more details, please refer to the blog: Effective Methods for Storing Christmas String Lights.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

KIND NOTICE: Please plug each set of lights in to make sure all the bulbs are working before you decorate.

Yes, we offer wholesale price for large orders. Please check our "Cooperate Purchase" page for more details. Or write to marketing@ollny.com for your request.

Yes. If you're new to Ollny, you could save 10% off for all products by subscribing to our newletters. And we also have special deal, discount for different festivals, shopping days and so on. Just stay tuned!

We provide paypal and credit card payment.

Yes, you are able to cancel/amend the order before shipping. Please contact our support team at support@ollny.com for help. But sorry you can't cancel/amend the order after shipping.

We make sure that all our parcels only include a delivery note that will not show any prices.

We mainly adopt Standard Shipping(3-7 business days) and Expedited Shipping(2-4 business days), but the actual shipping time depends on your address.

If it is during the peak sales season, the shipping time may be longer. You can check the latest shipping time in "Shipping & Delivery"

We strive to guarantee every parcel is delivered to the right address but accident can't be avoided occasionally. If your parcel is lost halfway, please feel free to contact us through "Returns and Refunds" or write to support@ollny.com. We'll solve the problem for you asap.

For orders on ollny.com, we can only ship to US. For orders on ollny.co.uk, we can only ship to UK. If you're from european countries, please direct to amazon to place the order.

Yes. We source the majority of our products from China, and hold ourselves to extremely high standards when it comes to product quality. Every single product undergoes rigorous testing at various points before, during and after production to help ensure this, and we do not accept any product that does not meet with our strict criteria.

Thank you for providing a chance for Ollny to help to decorate your house.

Once your order is placed, a confirmation will be emailed to you within 30 minutes. Remember to check your junk/spam inbox, just in case.

If you have been given an order reference, this is confirmation that your order was successfully placed with us!

If you are missing an item from your order, please do get in touch with our friendly folk who'd be delighted to help.

It would be really helpful if you can provide us with a photograph of the outer packaging and address label along with the item number you are missing.

To see what you have ordered before, you can log in your user account and see your order history.

If you haven't created an account, you can also see you order history on the invoice we have e-mailed you.

Ollny provides 30-day return policy and one-year warranty for any purchase on our website.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Learn more about "Returns and Refunds".

KIND NOTICE: Please plug each set of lights in to make sure all the bulbs are working before you decorate.

We strive to deliver the right item to you but we can't guarantee 100%. If you received a wrong item, please feel free to contact us through "Returns and Refunds". We'll solve the problem for you asap.

All goods will be inspected on return and we aim to process your return within 10 working days, following receipt of your parcel. At peak times, please allow a maximum of 14 working days for your return to be fully processed.

Once we have checked your returned parcel we will issue your refund. It may take up to 10 working days for the refund to appear in your account. For that additional peace of mind we do send you an e-mail as soon as we action your refund.

If more than 14 days has passed since you returned your order and you have not heard from us please contact our Customer Experience team who will be really happy to help.

Customers are responsible for shipping costs to return non-defective products. The goods are your responsibility until they reach our warehouse and we recommend you use a tracked service that offers proof of postage.

If your product is faulty or damaged, please contact us first by submitting "Returns and Refunds" form. Items sent back to us without first requesting a return will not be accepted.

Thank you for reaching out to us. Please forward your enquiry to marketing@ollny.com and then our marketing team will be back in touch with you soon.

Please point the remote within 16.4ft of the control box to work and before using the remote, remove the protective clear film that covers the battery. If still not working, please send a message to support@ollny.com.

No, the remote control is not rechargeable. It operates with a small disk battery.

Yes, you could find them on our "Remote Controls" page on our website.

Yes. The timer will continue to work until you cancel the timer setting. To cancel the timer function, simply press the 'TIME(R) OFF' button. 

Learn more about "How to Set Timer on Ollny Fairy Lights".

We suggest that you use our built-in timer. Our built-in timer needs to be turned on via the "timer" button on the remote control. If you do not press it, the built-in timer won't work.

Yes, please press "TIMER" button on remote to set the timer, the lights will work on for 6 hours and off for 18 hours. Press "TIMER" again will cancel the timer setting. If you have other questions please read our blog: How to Set Timer on Ollny Fairy Lights to learn more.

If your string lights are equipped with a controller, short press the controller button to adjust the lighting modes, long press the button of the controller to adjust the timer. If you want to learn more, please read our blog: How to Set Timer on Ollny Fairy Lights.

For example, most string lights have 3 timing functions:

6hrs On / 18hrs Off

8hrs On / 16hrs Off

6hrs On / 6hrs Off / 3hrs On / 9hrs Off

The timing function is that when you press the "6H", "8H" and "6639" keys on the remote control, the light on the control box will light up, indicating that it is working regularly.

If you want to turn the timer off. Press the "Timer off". When the red light goes out, the timer is off.

If you want to learn more details, please refer to the blog: How to Set Timer on Ollny Fairy Lights.

No, the newly purchased string lights is not set with a timer mode, so it will not automatically turn on the timer mode. However, if you manually set the timer mode for the light string, the timing function will automatically turn on and off at the specified times and continue to repeat until you cancel this feature.