Some Ollny outdoor lights have an IP44 rating which means they are protected from water sprayed in all directions. We achieve this with strong rubber cables and double sealed caps over the bulbs. And some outdoor lights are IP67 waterproof which means they can prevent rain and water. All indoor use lights are usually rated IP20. So please take a further look at every product description to confirm the IP rating.
People Usually Ask
1. What do the IP ratings mean?
2. Can I get a discount on my order?
Yes. If you're new to Ollny, you could save 10% for all lights with code: OLLNY4U. And we also have special deals, discount for different festivals, shopping days and so on. Just subscribe and stay tuned!
3. What are the payment options?
We provide paypal and credit card payment.
4. Can I cancel/amend the order?
Yes you are able to cancel the order before shipping.
Please contact our support team at support@ollny.com for help. But sorry you can't cancel/amend the order after shipping.
5. What shipping do you use for orders on ollny.com?
Our shipping methods include: UPS, USPS and amazon logistics etc.
6. Can I return the item?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
KIND NOTICE: Please plug each set of lights in to make sure all the bulbs are working before you decorate.
7. Can I join two sets of Ollny lights together and have them synchronized?
Certain Ollny decor lights can be connected while some can't. If you want to find out which products are connectable, please refer to this collection "Ollny Connectable Lights". If you are unsure whether the lights you purchased can be connected, please don't hesitate to contact our customer service. We are always ready to assist you.
8. Do you provide any decoration tips?
Yes, our team created some smart ideas to help our customers with decoration. Please visit our INSPIRATION page on our wbsite and you will find your decoration tips and ideas through our blogs. Meanwhile, please feel free to share your opinion in the comment area.
9. How does the timer work?
The timing function is that when you press the "timer" button, the red light on the control box will light up, indicating that it is working in timing. And the lights will be 6 hours on / 18 hours off.
If you want to turn timer off. Press the "timer". When the red light goes out, the timer is off.
10. My order is a gift. Are prices included?
We make sure that all our parcels only include a delivery note that will not show any prices.