There are three different drop lengths, 40cm/1.31 ft, 60cm/1.97 ft and 80cm/2.62 ft.

It depends on the type of your lights, Ollny Christmas lights with remote control which has "+" and "-" button can adjust 4 brightness levels: 100%, 75%, 50%, 25%. But Ollny led string lights without remote control or the remote control without "+" and "-" button cannot dim the light.

The wire is thin but durable. Its dimension is about 3.8mm wide, and less than 1mm thickness. So the whole set is light weight.

For Christmas String Lights, the distance between each light is 10cm/3.93in.

They can do all warm white or all multicolored. But they can not do all red, all orange or other single color.

For example, Ollny 640 LED 210ft Warm White/Multi-color String Lights can be warm white or multicolor. If you want to do all orange or red, simply try our RGB lights which offer 16 solid colors or our smart lights with 16M+ colors.

Yes, a simple way is to see if the two string lights have the same twinkle modes, for example, two 8-mode string lights can use a remote control. Please make sure you point the remote at the control box to work.

You can choose to let them twinkle or keey stay on. Simply adjust by remote or the button on control box to keep them stay on.

No, if 1 light goes out, the rest will still work.

Yes, you could put them up on a tree, fence, and your porch or anywhere. They are easy to work with. The line is sturdy and waterproof no matter how heavy rain and snow it is outside.

As far as we can suggest, please start from the hook closest to your outlet. Run the string lights across your ceiling to the other side across the length of your ceiling. When you reach a hook, pull the Ollny lights tight and coil the string once around the hook. Continue working in a zig-zag pattern until you've covered your entire ceiling.

Ollny patio lightswhich feature 45LM, 15,000 hours long lifespan, and IP45 waterproof, are bright enough to light up your backyard and safe to use at outdoor.

Yes, our lights are used widely such as party or events. Ollny provide different shapes and lengths to meet different needs. Please check "Party Lights" for more info.

They're both nice choices and both can be used indoors and outdoors. Just a kind reminder, USB port is not waterproof so please use it in a dry place.

No, there is no blue in Ollny's cool white lights.

No. Ollny lights are made of environmentally friendly material so they don't have any terrible smell.

Typically 9.8 feet. Theicicle lightsandnet lightsare longer at 16.4 feet. And it's shown clearly on our page and you could get it yourself on our website.

Most ofOllny net lightscan cover about 6.6ft*9.8ft. But our454LED Spider Net Lightsfeature 18.4ft*17.4ft. Please check more details on ourproduct page.

It depends on how tall your tree is. If you are not sure how many string lights to use, you can refer to this blog:How Many Feet of Christmas Lights for a Tree. Or please feel free to contact our customer service for timely and professional assistance.

That would be great to use the plastic hooks that hang from the eaves and hang them that way. Learn more about "How to Put up Christmas Lights on a House".

It depends on the specific model. Here is the collection of all of our connectable lights. You can also find the specifc info at every product page. 

If you are not sure the model you bought is connectable or not, feel free to contact our customer service.

If you want to learn more details about how to connect Ollny lights, please refer to the blog: Connecting Instructions for the Ollny Icicle Lights & Net Lights.

Sorry you can't cut it because it will affect other part of the lights. We suggest you to measure the length you need and choose the right length of lights.

Ollny Smart Lightsare able to customize the color through the APP.

Yes, the adapter connected to the lights could help you to turn the lights on and off besides the remote.

For USB string lights, they don't have memory function. But for plug-in string lights, no matter you directly unplug the light or press the button on the remote control to off the lights, it will remember the last lighting mode for next use.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

You can try the following 2 ways:

1. Please unplug then plug in again.

2. Please hold the button on control box for a while to reset, and see if the light will turn off and on by itself.

If still not working, could you please send an e-mail to us? We will be pleased to send a replacement to you.

Please don't hesitate to contact us if you still have any questions or concerns and we will get back to you in a business day.

We're so sorry that you are having trouble with your lights. We can definitely help.

It would be helpful to include a photograph/video of the product, and a close up photograph of the product label attached confirming the batch number for our records. And send all details to our support team support@ollny.com. They will get back to you asap.

It's better not to remove the bad one because they are connected together. If you remove the bad one, the others won't work. Please keep calm with their working.

Sorry, it cannot be purchased separately for the time being. If there is any problem with the controller and within the 12-month warranty, please feel free to contact our support team to replace it.

IP44 LED lights are resistant to dust and moisture to a limited extent. You can use them in the bathroom or outdoors. But it doesn't mean it's waterproof. So putting lights in the water for a long time is not suggested.

The lights are waterproof but the little white control module is NOT waterproof. So please keep it away from water or rain.

Please rest assured that most of Ollny LED decor lights are with low voltage(29V) and low wattage(6/12W). So it will not be hot when those low voltage lights turns on and it is safe to touch it.

All the Ollny LED decor lights we sell are designed and manufactured to comply with US regulations. These lights are equipped with an adapter that functions as a transformer, converting the voltage from 110V to a safe and low 29V. Therefore, you can rest assured that Ollny LED decor lights are safe to touch.

However, it is important to note that some of the Ollny patio lights we offer operate at a voltage of 110(120)V. These lights carry a potential risk of electric shock if touched. Therefore, we strongly advise you to carefully read the product specifications and avoid touching high-voltage string lights.

Most of our outdoor Lights is IP67/IP68 waterproof rate, adequately waterproofed and also able to withstand bad weather. Perfectly for outdoor decorations. No fear of heavy rain or snow. But the UL plug is not waterproof, so please keep it away from rain.

Yes. The lights from Ollny's US store can be used in a 110-volt outlet. 

If you notice that the voltage is mentioned as 29V in the product description, there's no need for concern. Our plug includes a built-in voltage converter that effortlessly transforms the high 110V voltage to a low 29V voltage for power supply.

It is recommended to use some cylinder shaped items to roll them up and them put them in a dry place.

If you want to learn more details, please refer to the blog: Effective Methods for Storing Christmas String Lights.

Yes, it works with any music source. It has two modes:

Microphone Mode: Uses your phone's mic to sync with any playing music nearby (speakers, TV, etc.).

Direct Play Mode: Syncs by playing music files you import into the app itself.

Ollny smart lights are compatible with both iOS and Android smartphones. You need to download the official "Ollny" app, available from the Apple App Store (for iOS) and the Google Play Store (for Android).

Please point the remote within 16.4ft of the control box to work and before using the remote, remove the protective clear film that covers the battery. If still not working, please send a message to support@ollny.com.

No, the remote control is not rechargeable. It operates with a small disk battery.

Yes, you could find them on our "Remote Controls" page on our website. Before buy a remote, please check the corresponding lights' product page to determine which remote is compatible with your lights. You are highly recommeded asking our customer service for help if you are not sure.

Yes. The timer will continue to work until you cancel the timer setting. To cancel the timer function, simply press the 'TIME(R) OFF' button. 

Learn more about "How to Set Timer on Ollny Fairy Lights".

We suggest that you use our built-in timer. Our built-in timer needs to be turned on via the "timer" button on the remote control. If you do not press it, the built-in timer won't work.

Yes, please press "TIMER" button on remote to set the timer, the lights will work on for 6 hours and off for 18 hours. Press "TIMER" again will cancel the timer setting. If you have other questions please read our blog:How to Set Timer on Ollny Fairy Lightsto learn more.

If your string lights are equipped with a controller, short press the controller button to adjust the lighting modes, long press the button of the controller to adjust the timer. If you want to learn more, please read our blog:How to Set Timer on Ollny Fairy Lights.

For example, most string lights have 3 timing functions:

4hrs On / 20hrs Off

6hrs On / 18hrs Off

8hrs On / 16hrs Off

The timing function is that when you press the "4H", "6H" and "8H" keys on the remote control, the light on the control box will light up, indicating that it is working regularly. If you want to turn the timer off. Press the "Timer off". When the red light goes out, the timer is off.

If you want to learn more details, please refer to the blog: How to Set Timer on Ollny Fairy Lights.

No, the newly purchased string lights is not set with a timer mode, so it will not automatically turn on the timer mode. However, if you manually set the timer mode for the light string, the timing function will automatically turn on and off at the specified times and continue to repeat until you cancel this feature.